1. Write a letter of complaint including all the given parts in the box according to the given situation.
You ordered a gift online for your friend's birthday and chose express delivery option. However, your friend hasn't received your gift yet. You called the company's customer services to ask about it. They couldn't give you a clear reason. You decided to write a letter of complaint to the company.
Opening Remark : Dear Sir/Madam Introduction : Reason for writing Main Body : Details of complaints and reasons Conclusion : Your demand Closing Remark : Yours faithfully etc.