1. Write a letter of complaint including all the given parts in the box according to the given situation. You ordered a gift online for your friend's birthday and chose express delivery option. However, your friend hasn't received your gift yet. You called the company's customer services to ask about it. They couldn't give you a clear reason. You decided to write a letter of complaint to the company. Opening Remark : Dear Sir/Madam Introduction : Reason for writing Main Body : Details of complaints and reasons Conclusion : Your demand Closing Remark : Yours faithfully etc.
✅ Cevap ve adım adım çözüm
1. Opening Remark: "Dear Sir/Madam," ile başla.
2. Introduction: yazma sebebini belirt (ekspres gönderinin ulaşmaması).
3. Main Body: ne sipariş ettiğini, hızlı teslimat seçtiğini, hediyenin ulaşmadığını ve müşteri hizmetlerinin net cevap vermediğini anlat.
4. Conclusion: talebini yaz (hemen teslimat ya da para iadesi). Closing: "Yours faithfully," ile bitir.
Cevap: Örnek: Dear Sir/Madam, I am writing to complain about an order I placed on your website. I ordered a gift for my friend's birthday and paid extra for express delivery. However, my friend still hasn't received it, and the birthday has already passed. When I called your customer services, they couldn't give me a clear reason for the delay. I am very disappointed with your service. I would like you to deliver the gift immediately or refund my money, including the delivery fee. Yours faithfully, Emre Şahin. Benzer ifadeler de doğru kabul edilir.
Dikkat: Talebini (demand) Conclusion kısmında açık ve kibar bir dille yaz.